Simple. Clear. No Confusion.
You know exactly what happens at each step, what it costs, and what you are agreeing to — before anything begins.
WhatsApp or call us
Tell us your suburb and describe what the gas stove is doing. Not igniting, going off after lighting, weak flame, gas smell, clicking — whatever it is, tell us and we guide you from there.
We come to you and diagnose the fault
The call-out and full diagnosis is R400. This covers the visit and a proper systematic inspection of the gas stove — so the fault is confirmed, not assumed.
You receive a clear repair quote
We explain the fault and give you the full repair price in plain language. No pressure. Nothing starts until you are comfortable and you say yes.
Approve the quote — R400 is waived
Accept the repair and the call-out fee is waived completely. The approved repair amount is the only amount you pay — nothing added on top.
Repair completed with 3-month guarantee
Every approved repair is backed by a 3-month guarantee on the same fault. If it comes back within that period, we come back and fix it — that is our commitment.

You don't need to know the part name
Most clients don't know whether it's the thermocouple, igniter, jet, burner cap, gas valve, regulator, or something else. Just describe the symptoms — identifying the component is our job.


